Run the printer’s wireless connectivity test. To learn where this button is located on your printer and to find instructions about how to turn it on, see the instructions that came with the printer or check the manufacturer's website for instructions.

Many printers have a button that displays a blue wireless icon when a wireless connection option for the printer is available.

Make sure the printer’s wireless option is turned on and available. Printers without a touchscreen display or menu: Go to Restore Wi-Fi setup mode on your HP printer to restore default settings by pressing the buttons on your printer.ĭownload and install the latest printer software and drivers from 123.hp.com.Check the cables (for wired printers). Make sure that the printer's USB cable is properly connected from the printer to your PC. If your USB isn’t recognized, see Automatically diagnose and fix Windows USB problems.Ĭheck the wireless connection (for wireless printers). Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings. If the Wireless light is blinking, continue with these steps.

Download and install the latest printer software and drivers from 123.hp.com. If the Wireless light is not blinking, you are done. On the printer control panel, check the Wireless light. If your printer is not in the list, continue to the next step. If your printer is in the list, select it, and then click Remove device > Yes. In Windows, search for and open Printers & scanners, and then find the name of your printer. Restart the computer and turn on the printer. If you use the HP Smart app, find it in the list of programs, click Uninstall, and then follow the prompts. If the printer name is not in the list, continue with these steps. If the uninstall fails, use the Program Install and Uninstall troubleshooter (in English), and then try uninstalling again.

Hp printer software update